Returns & Refund Policy

At FRIDAY MALL, we aim to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we offer a clear and simple returns and refund process.

1. Eligibility for Returns

• You may return eligible products within 7 days from the date of delivery.
• Products must be:
• Unused and in their original condition.
• In the original packaging, including all accessories and manuals (if applicable).
• Accompanied by proof of purchase (order confirmation or receipt).

2. Non-Returnable Items

The following products are not eligible for return:

• Perishable goods (e.g., food items).
• Personal hygiene products (e.g., undergarments, beauty products).
• Clearance or final sale items clearly marked as non-returnable.
• Products that have been used, damaged, or are missing parts not due to our error.

3. Return Process

• Contact our Customer Support team within the 7-day return period.
• Provide your order number and details about the item(s) you wish to return.
• Our team will guide you through the return procedure and provide the return address.

Note: Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

4. Refund Policy

• Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within [ 7 business days].
• Refunds will be issued either:
• In cash, if applicable, during collection or at a designated location.
• As store credit for future purchases, based on the customer’s preference.

5. Defective or Incorrect Products

• If you receive a defective or incorrect product, please notify us within 24 hours of delivery.
• We will arrange for a replacement or provide a full refund, including return shipping costs.

6. Late or Missing Refunds

• If you haven’t received your refund within the specified timeframe, please contact us for assistance.

7. Contact Us

For any questions regarding returns or refunds, reach out to our support team at:

Phone: +255 741 431 709